hospitality industry english exercises



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ENGLISH FOR EMPLOYEES OF A RESORT/CASINO RESORT
topic: General vocabulary, with an emphasis on casino resorts 1



This exercise is for any resort/spa employee who wants to communicate better in English. A guest wants some information from you. Choose the most natural-sounding response:
LEVEL: Medium


1. Can anyone access the beach?
  Just down this hallway and to the left.
  No, only registered guests can access the beach.
  Access to the beach is prohibited at night.

2. There's a problem with the sauna.
  The sauna is next to the main conference room.
  If there's a problem, please let me know about it.
  What seems to be the problem?

3. What kind of champagne do you have?
  The drink prices are listed in the menu in your room.
  That information is listed in the menu in your room.
  We do have champagne. And wine.

4. Keep the change.
  Thank you, sir.
  I'm sorry but I don't have any change.
  Here's let me give you some money.

5. Tell me about the golf course.
  It's an 18-hole championship golf course.
  It's tip-top.
  Feel free to use the golf course.

6. I want to explore the surrounding countryside. Do you have any guided tours available?
  Ah, yes. We have a beautiful country, don't we?
  Would you like to visit the capital?
  No, but there's a self-guided nature trail that starts right outside the hotel.

7. When are the shops open until?
  They close at 8:00 PM today.
  From 11:00 AM.
  You don't have to be a guest at the hotel to shop there.

8. Does the casino have a dress-code?
  No, you can pretty much go as you like.
  There's a shop nearby that sells beautiful evening dresses.
  A special code? I don't think so.

9. What's the minimum bet in the VIP rooms?
  Poker.
  $100.
  You have to be at least 21.

10. Where can I cash in my chips?
  We have a currency exchange office.
  How much money would you like to exchange?
  At the cashier's cage/counter right over there.

CHECK ANSWERS



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