hospitality industry english exercises



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ENGLISH FOR HOTEL CLEANING STAFF
topic: Talking with guests 2



Practice English with us! This exercise is for hotel cleaning staff. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-sounding response:
LEVEL: Easy


1. How much does it cost to do laundry?
  The prices are listed on this piece of paper.
  I will take these clothes to get cleaned.
  I will bring you your clothes tommorrow.

2. Can we get some more water?
  Yes, I'll get you some.
  Yes, the water is free of charge.
  OK, thank you.

3. You don't have to clean the room today.
  Can I clean the room?
  I will clean the room later today.
  OK, thank you.

4. This lamp does not work.
  OK, thank you.
  I will let the management know about this.
  I'll get you some clean towels.

5. These towels are dirty.
  I will let the management know about this.
  Can I clean the room?

  I'll get you some clean towels.
6. How often do you change the sheets?
  We usually change them every other day.
  Should I change the sheets?
  Would you like a towel for the beach?

7. The remote control doesn't work.
  The battery must be dead. I'll replace it.
  Should I change the sheets?
  These are not free of charge.

8. Could you come back in an hour?
  When should I come back?
  I'm here to clean your room.
  OK.

9. Could you please empty the trash?
  These are not free of charge.
  When should I come back?
  OK.

10. We need some more soap and shampoo.
  I will get you some right away.
  We usually change them every other day.
  Yes, you do.

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The most expensive cities in Mexico, Central and South America (average hotel room rates): 1) Cancun (Mexico) - $200 per night; 2) Rio de Janeiro (Brazil) - $165 per night; 3) Santiago (Chile) - $145 per night; 4) Buenos Aires (Argentina) - $135 per night; 5) Sao Paolo (Brazil) - $125 per night.


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