hospitality industry english exercises



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ENGLISH FOR HOTEL CLEANING STAFF
topic: Talking with guests 3



Practice English with us! This exercise is for hotel cleaning staff. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-sounding response:
LEVEL: Easy


1. It gets very hot in the room.
  Would you like me to turn on the air conditioner?
  I will come back in one hour.
  This is free of charge.

2. It was very cold in the room last night.
  Would you like me to turn on the air conditioner?
  Can I clean the room?
  There are extra blankets in the closet.

3. When will you be cleaning our room today?
  I will, yes.
  Can I clean the room?
  I will be there in about an hour.

4. Where is the light switch for the bathroom?
  It's right here.
  There is a light switch for the bathroom.
  Right now the light is turned off.

5. Could you please close the window when you're finished cleaning?
  Would you like me to turn on the air conditioner?

  I'll get you some clean towels.
  Of course.
6. This microwave doesn't work.
  Or course.
  I see what's wrong. It's not plugged in.
  There is a light switch in the bathroom.

7. What's wrong with this lamp?
  The bulb probably burned out. I'll get a new one.
  What's wrong with this lamp?
  OK.

8. Please don't use so much cleaner. The smell is too strong.
  When should I come back?
  OK.
  I'm here to clean your room.

9. Can we take these towels to the beach?
  When should I come back?
  No, I'll get you some beach towels.
  I see what's wrong. It's not plugged in.

10. The bathroom sink is clogged.
  We usually change them every other day.
  Of course.
  OK, I will let the management know about this right away.

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The most expensive cities in Mexico, Central and South America (average hotel room rates): 1) Cancun (Mexico) - $200 per night; 2) Rio de Janeiro (Brazil) - $165 per night; 3) Santiago (Chile) - $145 per night; 4) Buenos Aires (Argentina) - $135 per night; 5) Sao Paolo (Brazil) - $125 per night.


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