hospitality industry english exercises



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ENGLISH FOR HOTEL AND RESORT STAFF
topic: General English vocabulary for talking to guests 1



This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right:

course
balcony
served
charge
voice
seeing
safe
quoted
pets
coffeemaker
1. Do I have to pay for this? No, our resort provides this free-of-.

2. That's not the price I was over the phone.

3. Guests are allowed to keep small such as dogs and cats in their room.

4. Breakfast is from 7:00 AM to 11:00 AM in the hotel restaurant.

5. Each room comes with an electric fireplace and a private overlooking the ocean.

6. You can access/check your mail by dialing "55" on your telephone.

7. Each suite comes with a where you can store all your valuables.

8. We organize sight- every other day.

9. I'll get the staff to bring up some new filters for the .

10. Use of the golf is included in the price.









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