hospitality industry english exercises



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ENGLISH FOR HOTEL AND RESORT STAFF
topic: General English vocabulary for talking to guests 2



This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right:

advance
overnight
ports
queen
sleeps
form
top
vacancies
delivered
front
1. There's a 10% tax on of ( = in addition to) the basic room rate.

2. Yes, your guests are allowed to stay in your room.

3. The "reception desk" is often referred to as the desk.

4. This suite up to 5 people.

5. If you like, I can have your dry cleaning picked up and to you later.

6. I suggest you book our executives suites well in .

7. We don't have any free rooms = We don't have any .

8. Please fill out this .

9. Would you like a room with one king bed or two beds?

10. Each suite has multiple data , so you can go online ( = access the internet) anytime you like.









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tips and tricks about customer service - for esl students

Repeat, repeat, repeat. Many students write new words down in their notebook... and forget about them. When you are learning a new language, you have to repeat what you learn many times in order to really remember it. When you learn new English words and phrases, make sure you repeat them on a regular basis - not just once. The more often you use (and hear) this new vocabulary, the more likely it will "stick" in your head :)


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