hospitality industry english exercises



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ENGLISH FOR HOTEL AND RESORT STAFF
topic: General English vocabulary for talking to guests 3



This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right:

messages
system
extra
charged
receipt
machine
card
fitness
baggage
offers
1. We you an additional $5 for the two long-distance calls that you made.

2. There are no for you.

3. You can leave your here until 5:00 PM.

4. This is a service that the resort to all its guests.

5. There's a center on the second floor.

6. We use (swipe) keys.

7. I can't check the status of your reservation because our ( = computer) is down right now.

8. I'm printing out your right now.

9. I'll bring you some blankets.

10. There's a fax in the main lobby.









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