hospitality industry english exercises



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ENGLISH FOR TRAVEL AGENTS
topic: General vocabulary practice for travel agents 3



Practice English with us! This exercise is designed for travel agents who want to improve their communication with their clients. It will help you speak to your customers regarding booking hotels and flights, arranging tours, etc:
LEVEL: Medium


1. ____________________ to contact me any time = You can contact me any time
  Feel free
  Feel obliged
  Feel good

2. Let me just _____________________ your itinerary to reflect these new changes.
  up date
  update
  make updated

3. You'll be flying _____________________ Heathrow (airport).
  out of
  out
  of

4. I can make all the _____________________ ( = required) arrangements for you.
  complimentary
  necessary
  updated

5. If you prefer not to fly, you can go _____________________ train.
  with
  on
  by

6. Out agency _____________________ in travel to the Caribbean.
  knows
  organizes
  specializes

7. _____________________ = Room and board/ lodging
  Accommodations
  Combinations
  Commendations

8. I can _____________________ you on the best possible route to take.
  advice
  advise
  add vice

9. I recommend you get _____________________ before you go.
  vaccine
  vaccination
  vaccinated

10. During _____________________ season prices double.
  peak/high
  elevated/high
  high/up

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When choosing a destination for a package tour (especially in North America), make sure that you understand what the customer is looking for. For example, destinations such as Cancun, Daytona Beach, Myrtle Beach, and many others cater to college students who often go there to party. A family looking for some peace and quiet might not appreciate these types of places. On the flipside, a college student looking to "let loose" will probably be bored in a place that caters primarily to families. Do some research and choose wisely :)


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