hospitality industry english exercises



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ENGLISH FOR HOTEL EMPLOYEES
topic: Hotel Reception/ Guest Services 1



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. Your room hasn't been (clean/cleaned) yet.

2. You can check (in/on) from 11:00 AM.

3. Check out (schedule/time) is 12:00 PM.

4. Let me know if you need anything else = Let me know if you (require/request) anything else

5. I can't (see/seem) to find your reservation.

6. Did you make your reservation (online/internet)?

7. Everything is in (good/order) = Everything is alright (= especially when talking about formal matters)

8. Do you have a restaurant on (promises/premises) ( = in or attached to the hotel)

9. We hope you (enjoy/please) your stay.

10. How long will you be (staying/stay)?






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A selection of hotel rates in cities across the world: Vancouver (Canada) - $155 per night; Orlando (Florida) - $105 per night; Cape Town (South Africa) - $140 per night; Shanghai (China) - $120 per night; Edinburgh (Scotland) - $200 per night.


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