hospitality industry english exercises



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ENGLISH FOR HOTEL EMPLOYEES
topic: Hotel Reception/ Guest Services 2



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. I'm sorry, we don't have any rooms (available/rentable) that weekend.

2. Would you like me to check another (date/schedule) for you?

3. I'm sorry, we're all- (books/booked) ( = we have no free rooms) because of a big conference.

4. I'll need to see your passport, or some other form of (identity/identification).

5. We don't have room (servants/service). ( = We don't bring food, etc. to your room)

6. The concierge will (show/carry) you to your room.

7. There's a (tiny/mini)-bar in every suite.

8. Let me know if I can be of further (assistance/assistant) = Let me know if there's anything else I can do to help

9. Before you arrive = (Prior/Previous) to your arrival

10. We also have a gym which you can use at your (dispersal/disposal).






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A selection of hotel rates in cities across the world: Nice (France) - $165 per night; Prague (Czech Republic) - $135 per night; Warsaw (Poland) - $130 per night; Sydney (Australia) - $160 per night; Mexico City (Mexico) - $110 per night.


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