hospitality industry english exercises



HOME

Pick a category
 Food & Beverage (restaurants, cafes, bars, catering, etc.)
 Hotel Industry (hotels, resorts, spas, etc.)
 Travel/Tourism (travel agents, tour guides, flight attendants, etc.)
 Politeness Training (the right way to speak to customers/guests in English)

GET 80 OF OUR WORKSHEETS IN ONE FILE!




ENGLISH FOR HOTEL EMPLOYEES
topic: Hotel Reception/ Guest Services 3



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. A (concierge/counsellor) is someone who works at the reception desk.

2. I'll get one of the bellhops to take your (bags/baggage) to your room.

3. Someone (left/gave) a package for you.

4. If a room is "bigger", you can say it's "more (spacious/spatial).

5. I'll have to (console/consult) with the manager = I'll have to discuss it with the manager

6. To reserve a room = To (book/reservation) a room

7. I can't (warrantee/guarantee) (= promise) that the price won't go up.

8. We have really good weekend (deals/offerings) ( = special offers).

9. Would you like me to (request/call) you a taxi?

10. Breakfast is (inclusive/included) in your room rate.






BACK TO LIST OF EXERCISES




A selection of hotel rates in cities across the world: Los Angeles (USA) - $145 per night; Melbourne (Australia) - $135 per night; Beijing (China) - $130 per night; Toronto (Canada) - $145 per night; Bali (Indonesia) - $145 per night.


(c) 2008-2016 EnglishForMyJob.com (a division of LearnEnglishFeelGood.com). REPOSTING ANY OF OUR CONTENT ONLINE IS NOT ALLOWED. Please read our content policy before sharing our content.