hospitality industry english exercises



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ENGLISH FOR HOTEL EMPLOYEES
topic: Hotel Reception/ Guest Services 4



Practice English with us! This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. The rate for that room is (slightly/lightly) ( = a little) higher.

2. I can (assist/assess) ( = help) you with this.

3. Is there a (trouble/problem) with your room?

4. Are you having (trouble/problem) opening the door?

5. We offer (washing/laundry) service for our guests.

6. This service is (given/provided) as part of your room rate.

7. Breakfast is not included in the price. You will have to pay (extra/money) for it.

8. We offer 24- (hour/hours) room service.

9. The word "amenities" refers to "comforts" or (conveniences/conventions). These may include a pool, a sauna, a restaurant, etc.

10. We have an (indoor/inside) pool for our guests.






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The most expensive cities in Asia (average hotel room rates): 1) Dubai (UAE) - $245 per night; 2) Tokyo (Japan) - $185 per night; 3) Singapore - $175 per night; 4) Seoul (South Korea) - $170 per night; Hong Kong - $160 per night.


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