POLITENESS TRAINING FOR HOTEL INDUSTRY WORKERS
topic: The right way to talk to guests/clients in English 2
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Professional or friendly?
You can be both! Be friendly with customers, but not too friendly. You have to find the perfect balance between making the customers feel comfortable (by not being too stiff) and keeping enough of a distance between you to ensure that your relationship stays professional. After all, these are your clients, not your friends.