POLITENESS TRAINING FOR RESTAURANT/BAR STAFF
topic: The right way to talk to customers/clients in English 2
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Do our exercise... and get a bigger tip.
How much a customer tips their waiter/waitress varies from country to country. In the United States and Canada, it is quite normal for a server to receive a 15-20% tip. In many parts of Europe, servers are lucky to receive even a 10% tip. In most places, though, people tip based on the quality of the service they received. The better the service, the more comfortable their experience, the bigger the tip that they leave.