POLITENESS TRAINING FOR RESTAURANT/BAR STAFF
topic: The right way to talk to customers/clients in English 3
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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English is the unofficial language of the hospitality industry.
The world is getting smaller. More and more people are traveling, and many of these people use English while abroad. English has become the unofficial language of the hospitality industry. When a Korean businessman goes to Italy, he will probably order his restaurant meal in English. When a French student goes to Denmark, she will most likely speak English to get some tourist information. Doing these exercises will help you to communicate with the increasing number of foreign travelers.