POLITENESS TRAINING FOR RESTAURANT/BAR STAFF
topic: The right way to talk to customers/clients in English 4
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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It's all about making people feel comfortable.
There are two important things about serving customers in restaurants, bars, etc. The first is to provide good, efficient service, and the second is to make the customer feel comfortable. It's not enough to bring the food, drinks, and the bill on time, - part of doing your job well is making the customer feel comfortable. By using the accepted forms of communication in these exercises, you'll ensure that the dining experience is positive for everyone involved.