POLITENESS TRAINING FOR RESTAURANT/BAR STAFF
topic: The right way to talk to customers/clients in English 5
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Don't get too emotional.
Just because you're an emotional person doesn't mean that your customers should know about this :) Extreme emotional responses (both good and bad) can lead to uncomfortable situations. Some people who are less emotional might feel intimidated by you. Negative emotions will cause conflict, and if you're too positive you might come off as "unprofessional." Remember, at work it's best to keep your emotions "in check" ( = under control).