POLITENESS TRAINING FOR TRAVEL/TOURISM-RELATED JOBS
topic: The proper way to talk to travelers/passengers in English 1
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Reacting to difficult customers.
Working in the hospitality industry is all about being professional. If a customer is being unreasonable, or difficult, try not to take it personally - don't react emotionally. Instead, try to resolve the situation by being professional and polite. Most situations can be resolved politely, and if they can't, politely ask the person to leave :)