hospitality industry english exercises



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ENGLISH FOR AIRPORT/AIRLINE CHECK-IN WORKERS
topic: Vocabulary practice test for airport customer service 1



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. How many (pieces/number) of luggage do you have?

2. The check-in doesn't start (for/until) another two hours.

3. So, you (missed/passed) your connecting flight because of the delay.

4. Since it was the airline's (fault/fall), we'll pay for your hotel and re-book your flight for tomorrow.

5. If you (cancellation/cancel) this ticket, you'll lose all your money. There is no refund for this type of ticket.

6. There's a special (shutter/shuttle) bus that goes/runs between Heathrow and Gatwick.

7. Are you traveling (alone/lonely)? ( = by yourself)

8. The flight will be (boarding/boring) at (departure) gate 55.

9. There's an (overnight/reserved) flight that arrives in Vancouver at 8:00 AM.

10. What name was the reservation (under/over)?






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The five busiest airports in North America (total passenger traffic, both domestic and international) are: 1) Hartsfield-Jackson Atlanta International Airport, 2) O'Hare International Airport (Chicago), 3) Los Angeles International Airport, 4) Dallas-Fort Worth International Airport, and 5) Denver International Airport.


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