hospitality industry english exercises



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ENGLISH FOR AIRPORT/AIRLINE CHECK-IN WORKERS
topic: Vocabulary practice test for airport customer service 2



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. Do you have any (hand/arm) luggage? ( = carry-on luggage)

2. That's a little too big to carry on the plane. You'll have to (give/check) it.

3. You flight (gets/makes) in ( = arrives) at 7:00 PM.

4. Next in (line/line-up), please.

5. I'm going have to charge you for the (extra/extroverted) ( = additional) bag.

6. Would you like a window seat or an (aisle/average) seat?

7. Baggage that's over the allowed limit = (Excess/Access) baggage

8. You should arrive at the gate no (later/late) than one hour before your flight.

9. I'm sorry - Your flight has been (cancelled/cancellation/cancel) because of bad weather.

10. Do you have your passport, or some other (form/format) of identification.






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The five busiest airports in Europe (in terms of international passengers) are: 1) London Heathrow Airport, 2) Charles de Gaulle International Airport (Paris, France), 3) Amsterdam Airport Schiphol, 4) Frankfurt Airport, and 5) London Gatwick Airport.


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