hospitality industry english exercises



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ENGLISH FOR AIRPORT/AIRLINE CHECK-IN WORKERS
topic: Vocabulary practice test for airport customer service 3



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:


1. You'll have to show the border guard your ticket and your (board/boarding) pass.

2. Did your flight arrive late? No, it actually arrived (ahead/front) of schedule. ( = earlier than expected)

3. Because of the inconvenience, I'm going to (upgrade/upend) ( = bump up) your ticket to first class.

4. How do you (spelling/spell) your name?

5. I'm going to have to (consult/console) ( = discuss this) with my manager.

6. Did you check the lost and (found/find) to see if your bags are there?

7. Don't worry. Lost bags usually (show/shake) up (= appear) within 24 hours.

8. If someone or something is "behind schedule", it is (late/early).

9. The flight will be leaving on (hour/timetable/time). ( = there won't be a delay)

10. You'll have to (hurry/fast) - They're almost finished boarding!






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The five busiest airports in Asia (in terms of international passengers) are: 1) Hong Kong International Airport, 2) Singapore Changi Airport, 3) Narita International Airport, 4) Dubai International Airport, and 5) Suvarnabhumi Airport (Bangkok, Thailand).


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