POLITENESS TRAINING FOR HOTEL INDUSTRY WORKERS
topic: The right way to talk to guests/clients in English 3
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Tone down your tone.
There's always a polite way of saying something and a rude way of saying something. If you are too harsh and too strict in your speech ("You must not do this!", "You will be sorry if you do this!"), you will make the client feel uncomfortable and worried. This type of tone might be OK for raising your kids, but it is definitely not acceptable when talking to clients.