POLITENESS TRAINING FOR TRAVEL/TOURISM-RELATED JOBS
topic: The proper way to talk to travelers/passengers in English 2
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
Back to list of exercises
Don't be bossy.
The word "bossy" comes from the word "boss." It is a negative word and is used for people who like to tell others what to do all the time. Noone likes to be "bossed around", so avoid commanding your customers with phrases like "Tell me your name", "Go up to your room", etc. These types of phrases would be considered rude when talking to customers, guests, etc.