POLITENESS TRAINING FOR TRAVEL/TOURISM-RELATED JOBS
topic: The proper way to talk to travelers/passengers in English 3
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Don't be patronizing.
To "patronize" someone means to talk to someone in a condescending manner - to talk down to them. It creates the impression that you're not treating someone as your equal. Remember, your aim is to help people, not to make them feel uncomfortable.