POLITENESS TRAINING FOR TRAVEL/TOURISM-RELATED JOBS
topic: The proper way to talk to travelers/passengers in English 4
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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Doing someone a favor?
Sometimes you have to go out of your way ( = try really hard) to help a customer. However, if you do someone a favor, go beyond what is required, etc., don't make a big deal about it. You can let the person know that you're doing them a favor in a polite way by saying things like "This isn't really allowed, but I can do this for you..." but never "I'm doing you a big favor..." or "I hope you realize that I'm breaking the rules..." These types of responses would make the person feel uncomfortable (or create the impression that you're looking for a bribe :)